Resending a 1ShoppingCart Email Broadcast to a Customer
September 26, 2009
There may be occasions where a few customers have missed a broadcast or autoresponder message with important sign up or purchase details. An easy way to resend the message to specific customers is by creating a new autoresponder group. In this way, you can broadcast only to those who missed the details.
Start by creating a new autoresponder and name it, for example, Resend 0901. View the Client Details for each customer who missed a message and subscribe them to the new autoresponder. Revisit the email broadcast list and select the message to be re-broadcast. The recipient(s) will be the Resend autoresponder group you have just created. Select the broadcast time and send the email.
If customers missed a previous autoresponder message, find the missed message and copy it to the new Resend autoresponder group, then set it to send out with 0 days delay. View the Client Details for each customer who missed the broadcast message and subscribe them to the new autoresponder. This will immediately send them the missed message. Once the re-broadcast has been successful, you can decide whether or not to keep or delete the Resend autoresponder.
Contact us if you need some help with the solution. If you try it out, be sure to stop back and comment on your success!
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